Terms and Conditions of Service

Welcome to Silk & Spice Home! These Terms and Conditions govern your use of our online platform, located at Jalan 15, Kuala Lumpur, 51000, Kuala Lumpur, Malaysia, which showcases our curated collection of home decor and furniture, offers design consultations, and facilitates online sales. By accessing or using our service, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our service.

1. Acceptance of Terms

By accessing and using our website, our online platform, or any services provided by Silk & Spice Home, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. These terms apply to all visitors, users, and others who access or use our service.

2. Services Provided

Silk & Spice Home offers the following services:

3. Product Information and Availability

We strive to ensure that all product descriptions, images, and pricing information on our online platform are accurate and up-to-date. However, we do not guarantee that all information is free of errors, inaccuracies, or omissions. Product availability is subject to change without prior notice. In the event of a pricing error, we reserve the right to refuse or cancel orders placed for the product at the incorrect price.

Colors and textures of products may appear differently depending on your screen settings; therefore, we cannot guarantee that the colors you see on your monitor accurately reflect the actual product colors.

4. Ordering and Payment

When you place an order through our online platform, you are making an offer to purchase the products. All orders are subject to acceptance by us. We will send you an email confirmation when your order has been received and processed. Payment for all products and services must be made in full at the time of purchase, unless otherwise agreed upon for specific design consultation services. We accept various payment methods as indicated on our online platform.

5. Shipping and Delivery

Details regarding shipping costs, delivery times, and methods will be provided at the time of purchase. While we aim to deliver products within the estimated timeframes, we are not responsible for delays caused by external factors such as customs processing, shipping carrier issues, or natural disasters. Risk of loss and title for items purchased from Silk & Spice Home pass to you upon our delivery to the carrier.

6. Returns and Refunds

Our return and refund policy is outlined separately on our online platform. Please review this policy carefully before making a purchase. Any returns must comply with the conditions specified in our return policy.

7. Design Consultation Services

When engaging in design consultation services, specific terms and agreements may be made verbally or in writing. Any design plans, recommendations, or intellectual property shared during these consultations remain the property of Silk & Spice Home unless explicitly transferred. Charges for design consultations will be communicated and agreed upon prior to the commencement of services.

8. Intellectual Property

All content on this service, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Silk & Spice Home or its content suppliers and protected by international copyright laws. Un authorized use, reproduction, or distribution of this content is strictly prohibited.

9. User Conduct

You agree to use our service only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of our online platform. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our service.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Silk & Spice Home shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the service; (b) any conduct or content of any third party on the service; (c) any content obtained from the service; and (d) unauthorized access, use, or alteration of your transmissions or content.

11. Indemnification

You agree to defend, indemnify, and hold harmless Silk & Spice Home and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the service, by you or any person using your account and password; b) a breach of these Terms, or c) content posted on the service.

12. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Any dispute arising from these terms will be subject to the exclusive jurisdiction of the courts located in Kuala Lumpur, Malaysia.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

These Terms and Conditions were last updated on [Insert Date if applicable, otherwise omit this line].