Privacy Policy for Silk & Spice Home

At Silk & Spice Home, we are committed to protecting the privacy and security of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site, engage with our design consultation services, or purchase our curated home decor, artisanal furniture, and textile imports.

By accessing or using our online platform, you agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information from and about users of our online platform, including:

• Personal Information: This includes information you voluntarily provide to us when you make a purchase, create an account, subscribe to our newsletter, request a design consultation, or contact us. This may include your name, shipping address, billing address, email address, phone number, and payment information.
• Website Usage Data: We automatically collect certain information when you access and use our online platform. This includes your IP address, browser type, operating system, referring URLs, pages viewed, the time and date of your visit, and other diagnostic data. This helps us understand how our site is used and how to improve our services.
• Design Consultation Information: If you request a design consultation, we may collect details about your home, your design preferences, inspiration images, and other relevant information to help us provide tailored advice.

How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders, including managing payments, shipping, and returns.
• To provide and deliver the products and services you request, such as design consultations.
• To manage your account and provide you with customer support.
• To send you marketing and promotional communications about our products, services, offers, and events that we believe may be of interest to you, in accordance with your communication preferences.
• To personalize your experience on our online platform and to present products and offers tailored to your interests.
• To improve and optimize our online platform, products, and services, including analysing trends and customer behaviour.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving our users (e.g., payment processors, shipping companies, marketing agencies, website analytics providers). These service providers are obligated to protect your information and may only use it for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from accidental loss, unauthorised access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You have the right to withdraw your consent at any time where Silk & Spice Home relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. Please contact us using the details below if you wish to exercise any of these rights.

Cookies and Tracking Technologies

Our online platform uses "cookies" and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience, analyze site usage, and assist in our marketing efforts. Cookies are small data files stored on your device that allow us to recognise your browser and capture certain information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our online platform.

Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our online platform is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:

• Company Name: Silk & Spice Home
• Address: Jalan 15, Kuala Lumpur, 51000 Kuala Lumpur, Malaysia
• Phone: +60184729822